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ACCESSIBILITY AT THE PRINCE CHARLES CINEMA

CEA Cards

An in-date CEA card provides one free ticket alongside a paid for ticket.


You can book online, in person or over the phone.


The process for using your CEA card to make a booking online is below.


1. When buying tickets you will have the option to choose a Carer (CEA Card) ticket type alongside your regular ticket type. Click Add to Order


2. On the next screen there is a button that says CEA CARD NUMBERS. Please click Apply CEA Card .


3. On the following pop up window please enter in a valid CEA Card number and click the Apply button to qualify for the discount.


4. You should now see that the Carer (CEA Card)  ticket has zero cost amd you can now move to the payment screen with a free carer ticket.


Please note that only one Carer ticket can be discounted per booking. If you wish to book for multiple films please do so in separate transactions or call our box office on the number below.


Any issues please call  0207 494 3654 or drop by in person.

Concession Tickets

We do not have concessionary price tickets at the Prince Charles Cinema however we offer our annual membership at concession rate, so you can join and save on tickets that way!


Concession counts as Students, OAP's, Cinema Exhibitors Association, Registered Disabled, or unemployed and costs £12.50.


Concession Memberships are available over the counter only.


Proof for these discounts may be requested and includes, but is not limited to, a valid Student ID Card, Freedom pass, CEA card, Blue Badge and/or any other documents confirming your concesionary status.


We also accept CEA cards and you can find ou more on these in the the separate section marked CEA.

Wheelchair Users

We do not have wheelchair access throughout the entire building due to rejections from the council to add in a ramp or stair lift in our stairwell, as it's too narrow. Sadly, the mechanics of the problem make it look like this may never be possible to fix, but should that change we will update this section of the website.


Access at the Prince Charles Cinema

We have a ramp leading into our foyer, where you can purchase tickets and concessions.


From there, there are 20 steps down to the bar. From our bar area there is another ramp leading into the downstairs screen and the screen itself is step-free.


If your film is in the upstairs screen, from our foyer there are 20 steps up and once you get into the screen further steps to each row. If you sit in the back row you can avoid any further steps here.


The bathrooms are only downstairs. The men's is step-free, the women's has one step and a sharp corner that a wheelchair could not access.


All steps are accompanied by a wall mounted railing.

Staircase & Emergency Exit Specs

Accessible Toilet

Our accessible toilet is located in the lower floor and from street level can be accessed by 20 steps down.


It is located to the right of the bar via a manual door which you will need a RADAR key to open. There is a RADAR key located at the Bar and at the Box Office so if you do not have your own RADAR key please ask a Member of staff who will help you.


The bathroom contains an automatic light, toilet with one grab rail on the left hand side (if you are facing the toilet), a sink, a sanitary bin, a baby changing table, a handdrier and a mirror.


There is also an emergency cord which sounds an alarm inside and outside of the bathroom.


If you have any further questions please email dutymanager@princecharlescinema.com 



Seat Width Specs

Seat Gap Specs

Storage

Customers with mobility scooters typically leave them in our foyer, where we have CCTV and staff are present - though this is at your own risk.


If you have a wheelchair we can keep it for you in the locked office (ground floor, where our foyer is) or escort it downstairs for you. The aisles downstairs in the screen can't be blocked so we would have to keep your chair in the back or front corner of the screen - you can request we hold the seats next to those areas for you so you're not separated from your chair.


There's no space in the upstairs screen to store a chair without blocking the exit so if you are upstairs we'd have to keep your wheelchair in the office.

Hearing and Visually Impaired

We've installed Dolby Fidelio at the PCC - a wireless audio system that delivers both Hearing Impaired audio (HI) for hard-of-hearing patrons, and Visually Impaired Narration (VI) for visually impaired patrons. We have four transmitters available for free use during performances.


When in use, the headset can provide a HI or VI stream to both ears, or HI and VI together (one for each ear). You can use the supplied plug-in headphones or bring along your own if you'd prefer. It connects with a typical stereo phono plug. You control the volume on the device yourself.


For our digital screenings, there's a 95% chance we have an audio description track that can be transmitted for the performance. Please check with us before travelling if audio description is available for your chosen screening.


For our film screenings, which you can see listed as 35mm and 70mm, there are no audio description capabilities.


Subtitles

Select screenings are presented with Subtitles for Deaf and Hard of Hearing, these will be marked with 'SDH' next to the performance time.  


Foreign Language live action feature films and animated titles are presented with Subtitles, unless otherwise stated. We may on occasion state SUB (Subtitled) next to animated titles, this would usually be due to the film being on general release and our need to differentiate our shows from those taking place elsewhere.


Guide Dogs and Assistance Dogs

Guide dogs and Assistance dogs trained to support disabled people and people with medical conditions are always welcome at the cinema.


If you do plan to bring a Guide dog or Assistance dog to the cinema we would prefer if you give us advance warning via email at dutymanager@princecharlescinema.com so we are well prepared for your visit and able to answer any questions you have on our venue.


We would also ask that if the dog you are bringing is particulaly large that you try and sit in the front row to avoid a trip hazard for customers coming and going from the cinema rows.


Please be aware that our policy is that we do not allow Emotional Support Animals at this venue currently.

Cash

We take cash at one till upstairs at kiosk, where we sell tickets and concessions. All other till points are card only.

Emotional Support Animals

Our policy is that we do not allow Emotional Support Animals at this venue currently.

 

Did this page answer all of your Accessibility questions?

We hope so but if not please email our team at dutymanager@princecharlescinema.com