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To all of you,


Well, we made it. 2021 is finally here and honestly making it this far through *ALL OF THIS* feels like something worth celebrating. And we have, if a little mutedly, because we know that for some the past few weeks have been far tougher than many of us expected.


Monday's Lockdown announcement understandably knocked a little of the wind out from beneath our collective wings, but we will continue to ease into 2021 brimming full of our usual hope and positivity, fuelled by a strong belief that things will get better!


But for now with our closure extended we have decided to use this time to take a small step back and to build ourselves up again to take on this new year.


What does that mean exactly? Well some of you may have noticed that over the festive period we scaled waaaaaay back on our Social Media posts and Email newsletters, and for the next month or so this will continue; we’ll pop up to say simply hello here, share important updates, maybe even get some fun & games started. We don’t want the heart-beat of the cinema to stop entirely because the doors are closed.


With regards to our film schedule, we have decided to take the entirety of our January and February programme off sale. If you have a ticket for a performance which has been impacted please do not reach out to us; we’re a small team working with an analogue contact & refund system and when you’re blessed with a whole heap of pre-sales that need exchanging and refunding it can take a while to get on top of things.


We promise you we will reach out to you and you will be offered the chance to get a refund, switch your ticket to the new show date or exchange for a Voucher. Your purchase will not go ignored by the team [and if you’re waiting to hear from us regarding a show which has already passed, check your Spam folders before coming back to us].


I can assure you we’re all hands on deck over here, doing the best we can but let it be known that your collective patience with these constant changes has been a huge gift - we’re incredibly thankful to all of you for making this whole experience far easier to handle than it could be.


Our plan at this stage is to move the majority of the January & February programme to March, April, May and beyond - new dates for these will be worked out over the next week or so - but for now we feel it’s best to clear the start of our 2021 slate a little and work towards a future where our re-re-re-open feels a little more certain.


We’ll continue to monitor the possibility and likeliness of when that will be happening and whilst we do that our programme will be under constant review, with decisions about whether we need to make any further cancellations or changes being made on a weekly basis when the team meets on a Monday morning. Rest assured that our team is primed and ready to return as soon as we’re given the nod to open; we miss what we do and we miss all of you!


Until that day comes; please don’t spend too much time worrying about us. Thanks to the BFI DCMS Culture Recovery Fund it looks like your friendly neighbourhood cinema is going to be okay for now.


So please take care of yourself, maybe take a moment to reach out to someone you miss and say hello, pop on a film that takes you to your happy place and most definitely treat yourself to that extra biscuit when you brew your next cuppa.


As always.


Be Safe. Be Kind. Be Well. We Will Be Back!


- The Prince Charles Cinema


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How can you help?


It warms our hearts when you ask this. As always, the best way you can support us is Purchasing Tickets to the many shows we have on sale in the New Year, Buying Memberships, Buying Gift Vouchers or Buying PCC Merchandise!


Can you donate?


We get asked this a lot. Thank you all so much. The absolute best ways to help us is to either take us up on the above options, or if you have a ticket to a performance that is cancelled, you can donate that to the cinema. Again, we will be in contact with you all soon about your options and you can tell us then should you want to donate your ticket.


Our goal remains the same – to retain our staff and to offer our staff and customers the safest possible cinema experience! Again, thank you all for your support. We will get through this together!


We wish you all a Merry Christmas and look forward to welcoming you back soon!


Be Safe. Be Kind. Be Well. We Will Be Back!


- The Prince Charles Cinema




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We are pleased to announce that we have been awarded the £10k Safety Grant by the Department for Digital, Culture, Media & Sport, administered by the BFI, to cover the costs of implementing the many Covid safety measures throughout the building.


https://www.bfi.org.uk/


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For detailed COVID-19 Frequently Asked Questions click here!


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What Safety elements has the PCC incorporated for the reopening?


The health and wellbeing of our employees and customers is our priority. Due to the Coronavirus pandemic and following government advice, we will have the following safety measures will be in place when you return.


       Online Booking only for now, to reduce personal interaction.

       Card and contactless payments only.

       Staggered film times, to reduce over crowding in the venue.

       Social Distancing measures throughout the venue.

       Enhanced staff training with PPE.

       Hand Sanitising Stations throughout the venue.

       Enhanced cleaning of the venue.

       Socially distanced seating in our auditoriums.

       Protective screens at till points.

       Enhanced ventilation in both auditoriums.

       Hospital grade air purifiers.


Should I feel safe about returning to see films at the PCC?


       Indeed you should, we are working with local authority and the Independent Cinema Association to make sure we present the safest possible environment for our customers and staff.


       All our staff will need to declare before each shift that they and those they live with, are symptom-free of Covid-19 and have been for a period of no less than seven days. We would ask the same of our loyal customers, don’t attend if you are showing symptoms or you if you live with someone who is.


Will Facemasks be required?


       As per current legislation; if you are able to wear a face covering, you will be required to wear one. All staff will be supplied with face coverings or visors to wear during their shift.


       We are mindful of the fact that there are people who may be less able to wear a face covering due to disabilities and other non-visible health conditions and our wish is to create an environment where everyone feels safe and welcome. Please be considerate of your fellow cinema-goers.  We are supporting the Hidden Disabilities Sunflower.



Will Facemasks be available to buy at the venue?


       No. It is our intention to have branded masks available to buy on our webstore, when arriving on site you should already have a face covering even if collecting a webstore order.


Will you be enforcing social distancing?


       Yes, by law we have to make sure we comply by the Government guidelines.


What will Socially distanced seating in the auditoriums look like?


       We will keep (as per current legislation) a metre plus between you and your group those sat around you in the auditorium. This means in both screens we will be blocking out every other row, and within the available rows there will be a designated two-seat gap placed between each group booking.  



What happens to the Air in the Auditorium?


The air in our auditoriums is replaced a minimum of eight times every hour. The air is drawn in through filters that have been treated with X-Mist an atmospheric sanitiser.

During the performance we will also filter the air in the auditorium through our newly purchased Hospital grade air purifiers. The unique aspect of the Rensair air purifiers is that unlike normal air purifiers, they don’t only filter the air in the room, they also have Ultraviolet lamps within the unit that kill Coronavirus. The five Rensair air purifying units that have been purchased at great cost, is one of the ways that make us feel we are going over and above what is expected of us in our efforts to provide the safest possible environment for both our customers and staff. See https://rensair.com/


Can I book seats at the venue?


       Yes once we reopen only, but we strongly encourage you to book online anyway, as with the massively reduced capacity due to social distancing, we expect many sell outs way in advance.



Will Food and drinks still be available at the venue?


       Yes, we will be serving food and drinks as normal.



Will the PCC be supporting the Covd19 Contact Tracing Scheme?


       As per current guidance yes, it’s only basic contact information so don’t be concerned that we share any personal details, as this will not happen on our watch!  If the Government asks they will only be given name, email/phone number if investigating an outbreak.


My Membership ended during the period you were forced to shut, will it be extended as a result?


       Absolutely, no member will lose anytime on their memberships, should they have been ending during our closure or starting during this period. All memberships affected by the closure will be extended to cover lost days.


Refund Policy:


I had tickets booked during your enforced closure can I get a refund?


       Of course you can, email boxofficemanager@princecharlescinema.com and we will be able to assist.


If one or some of our group is showing symptoms of Covid-19, will we be asked to leave?


       If we have concerns that you or a member of your group are showing symptoms, we would have no option but to request you and your group leave the cinema. We would refund on this basis.