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TUESDAY 24th MARCH


To all of you,


Following the government’s 3-Week nationwide lockdown announcement last night, we will be cancelling all shows that fall within this period of time.


From that point forward, we will continue to monitor the situation and make further programme changes as required, with all updates posted within this page and on our social media accounts.

 

We will of course be offering refunds for all tickets purchased for cancelled shows; though if you wish you will also have the option to defer your refund and have your ticket converted into a Credit Note for future use, or even Membership – when our team reaches out to you, they will outline the options you have.

 

If you have tickets to a screening that is cancelled, please be aware that refunds and exchanges are a manual operation which means it is an incredibly time consuming process for us.  We are working on them on a week-to-week basis, so expect to hear from us closer to the date of your booked performance.

 

With that in mind, if you’ve also contacted the team regarding something more specific, our reply time isn’t as quick as it usually is as we have made refunds & exchanges our top priorities for the foreseeable future, but as soon as we can we will get back to you.

 

Your patience is so incredibly appreciated as we navigate through all of this, so thank you!


And whilst we’re on the subject of emails; to those who been contacted for refunds / exchanges thank you so much for your understanding and kindness. You’ve really helped make this whole process one that is much easier to manage, and have proved time & time again that we have the best supporters around!

 

We’ve also had a lot of people reach out to ask what they can do to support us whilst the doors are closed. The best direct way to support us is to either pick up a 'Membership' or 'Gift Voucher' [ALL active annual memberships will be extended to cover the period of time we are closed]; and if you can’t do either, that’s ok.  We understand not all of you will be in a position to do financially throw some support our way, if that is the case simply tell a friend about us. Every single bit of support counts!


Be kind. Be safe. Be healthy. 

 

We’ll be back