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UPDATE : We are pleased to announce that we have been awarded the £10k Safety Grant by the Department for Digital, Culture, Media & Sport, administered by the BFI, to cover the costs of implementing the many Covid safety measures throughout the building.


https://www.bfi.org.uk/


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THIS IS NOT THE END… THIS IS SIMPLY AN INTERMISSION!


What a blast the past three weeks have been. Our doors were open, performances were selling out faster than we could get them on sale and our screen was glowing brightly once again – sadly that goodness will have to take a pause as our screen goes dark and our doors close once again after our last performances on Wednesday night*.

 

The fact that we had made it this far is the stuff dreams are made of. The level of continued support we’ve received through the past 8 months has seen us achieve our main objective; to retain all staff and instil as much confidence as we can in the team that we all have a future here at the cinema. 


And that aim won’t change.


The entire team here is forever thankful to every single one of you who did anything to help us through our closure and our reopening, and we know you’ll be there by our side as we go through this cycle again.


Though we always aim to operate whilst radiating as much positivity as we can muster, we’d be lying if we didn’t say that the thought of a second lockdown had never entered our minds; but that’s a good thing as we now go into this short period hibernation more prepared and ready than before.


TICKET HOLDERS : If you have a ticket to a performance that falls between the 5th November and 2nd December please do not contact us just yet! Our Box Office Team will be emailing all ticket holders to offer refunds, credit notes etc - but please do be patient. We’re a small team here and have thousands of ticket holders to contact in the coming weeks; so if your show falls at the end of November your email will naturally take a little longer to get to than those of you who were planning to attend this weekend.


Our Programming department have hit the ground running this afternoon as they aim to move as much of the November slate as possible to January 2021, so if you had a ticket to something you simply have to see on the big-screen you may not have lost that chance so hold on to your tickets and keep an eye on the website / socials for updates.


The programme from the 2nd December will remain on-sale in the hopes that we can return then - though there will be some shuffles to accommodate changes - but should any of that change we’ll of course act accordingly and update all of you.


One thing that’ll be slightly different this time is that as soon as we’re given the thumbs up to reopen we will - if there’s one thing that has been made abundantly clear to us this past few weeks is that the communal power of cinema remains as strong as ever.  


The post-film applause on Wednesday night will just have to hang in the air a little longer than expected, but we’ll all be back in the not too distant future to collectively top it up again!


This is not then end, this is simply an intermission.


Be safe. Be kind. Be well.


The Prince Charles Cinema



* - The irony that one of our last shows is APOCALYPSE NOW is not lost on us!



For detailed COVID-19 Frequently Asked Questions click here !


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What Safety elements has the PCC incorporated for the reopening?


The health and wellbeing of our employees and customers is our priority. Due to the Coronavirus pandemic and following government advice, we will have the following safety measures will be in place when you return.


       Online Booking only for now, to reduce personal interaction.

       Card and contactless payments only.

       Staggered film times, to reduce over crowding in the venue.

       Social Distancing measures throughout the venue.

       Enhanced staff training with PPE.

       Hand Sanitising Stations throughout the venue.

       Enhanced cleaning of the venue.

       Socially distanced seating in our auditoriums.

       Protective screens at till points.

       Enhanced ventilation in both auditoriums.

       Hospital grade air purifiers.


Should I feel safe about returning to see films at the PCC?


       Indeed you should, we are working with local authority and the Independent Cinema Association to make sure we present the safest possible environment for our customers and staff.


       All our staff will need to declare before each shift that they and those they live with, are symptom-free of Covid-19 and have been for a period of no less than seven days. We would ask the same of our loyal customers, don’t attend if you are showing symptoms or you if you live with someone who is.


Will Facemasks be required?


       As per current legislation; if you are able to wear a face covering, you will be required to wear one. All staff will be supplied with face coverings or visors to wear during their shift.


       We are mindful of the fact that there are people who may be less able to wear a face covering due to disabilities and other non-visible health conditions and our wish is to create an environment where everyone feels safe and welcome. Please be considerate of your fellow cinema-goers.  We are supporting the Hidden Disabilities Sunflower.



Will Facemasks be available to buy at the venue?


       No. It is our intention to have branded masks available to buy on our webstore, when arriving on site you should already have a face covering even if collecting a webstore order.


Will you be enforcing social distancing?


       Yes, by law we have to make sure we comply by the Government guidelines.


What will Socially distanced seating in the auditoriums look like?


       We will keep (as per current legislation) a metre plus between you and your group those sat around you in the auditorium. This means in both screens we will be blocking out every other row, and within the available rows there will be a designated two-seat gap placed between each group booking.  



What happens to the Air in the Auditorium?


The air in our auditoriums is replaced a minimum of eight times every hour. The air is drawn in through filters that have been treated with X-Mist an atmospheric sanitiser.

During the performance we will also filter the air in the auditorium through our newly purchased Hospital grade air purifiers. The unique aspect of the Rensair air purifiers is that unlike normal air purifiers, they don’t only filter the air in the room, they also have Ultraviolet lamps within the unit that kill Coronavirus. The five Rensair air purifying units that have been purchased at great cost, is one of the ways that make us feel we are going over and above what is expected of us in our efforts to provide the safest possible environment for both our customers and staff. See https://rensair.com/


Can I book seats at the venue?


       Yes once we reopen only, but we strongly encourage you to book online anyway, as with the massively reduced capacity due to social distancing, we expect many sell outs way in advance.



Will Food and drinks still be available at the venue?


       Yes, we will be serving food and drinks as normal.



Will the PCC be supporting the Covd19 Contact Tracing Scheme?


       As per current guidance yes, it’s only basic contact information so don’t be concerned that we share any personal details, as this will not happen on our watch!  If the Government asks they will only be given name, email/phone number if investigating an outbreak.


My Membership ended during the period you were forced to shut, will it be extended as a result?


       Absolutely, no member will lose anytime on their memberships, should they have been ending during our closure or starting during this period. All memberships affected by the closure will be extended to cover lost days.


Refund Policy:


I had tickets booked during your enforced closure can I get a refund?


       Of course you can, email boxofficemanager@princecharlescinema.com and we will be able to assist.


If one or some of our group is showing symptoms of Covid-19, will we be asked to leave?


       If we have concerns that you or a member of your group are showing symptoms, we would have no option but to request you and your group leave the cinema. We would refund on this basis.