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LOCATION AND OPENING TIMES

Where are you located?

We are at 7 Leicester Place at the north east corner of Leicester Square, just up from the Angus Steakhouse. Check out the home page for a map.

What time are you open?

We open our doors fifteen minutes before the first film of the day. We close twenty minutes after the last film has begun.

Is this the Leicester Square Theatre/where is the Leicester Square Theatre?

No, we are not. When facing the cinema if you look over to your right, that doorway with all the LEICESTER SQUARE THEATRE signs is the Leicester Square Theatre.

HOUSE RULES

Respect our Staff

ALL of our staff deserve to be treated kindly and with respect.  


If your conduct towards them is felt to be anything but, you will be asked to leave and possibly even banned for life.

Respect your fellow cinema-goers

We ask that you refrain from talking, using your phone, rustling through bags or doing anything which may distract those around you from watching the film.  


We all want to have the best possible experience when visiting the cinema, so we all need to play our part in making that happen. If there is any issue in the screen which is impeding on your experience, please speak to an Usher [yes, we have those] or Duty Manager on site and we'll do what we can to help.




WE HAVE USHERS - SPEAK TO THEM

We know it's a rarity in the West End, but we have staff members on site and in-screen dedicated to helping you have the best experience possible.

If there is a problem whilst you're here [noisy patron, phone useage during the film, too hot or cold, etc ] simply have a quick word with them and we'll do what we can to help make things beter.


We want to do our best for you in real-time rather than after the fact, so please don't fear the Usher. They're here to help.

Performance Start Times

All films start 10 minutes after the advertised start times. For interactive screenings, such as our Sing-A-Long-A shows, the pre-show / introductions start at the exact advertised time.  

Late Arrivals

We allow admissions up to 10 minutes after the film has started.  


Latecomers maybe be asked to sit towards the back of the cinema to minimize disturbance within the screen.


Though please be aware, once the film has started. the management reserves the right to refuse admission to latecomers as they can cause a disturbance / distraction to those already in the screen.

Phone Usage

Please turn your phone off and refrain from checking it for the duration of the films performance.


Yes the light may be dim to you, but it is distracting to others so please keep it in your pocket. Twitter will still be there when the film has finished. Promise.


We want to keep our screens a 100% phone-free environment once the film has started.


If we catch you using your phone, you will be politely asked to put it away.  If you're a repeat offender you may be asked to leave the screen, even if you're one of the only people in the screen.


And it goes without saying that all photography, audio and video recording are not permitted in the screen once the film has started.  I know it may be tempting to grab a photo of the films title-card for 'the gram', but not only is it distracting for others it's also illegal!

Food & Drink

Only food & drink purchases on site may be consumed within our screen so no sneaking in entire pizzas or two litre bottles of pop!


If you're attending one of our all-nighters, these rules cant be bent a little to help you make it through the night. We do have a zero-tollerance policy on hot, smelly or noisey food as they annoy those around you - but for more insight, have a peek at our handy ALL NIGHTER : FAQ's, HOUSE RULES & TIPS pdf.

Alcohol

You are not permitted to consume alcohol not purchased on site. Our bar is open throughout the day, and we have a HUGE variety of stock, it is also againast our licence for you to consume alcohol not purchased on site so if you cheekily sneak in a can of SKOL and sip it in the back row and we get caught, we could lose our licence which wouldn't be nice would it?

E-Cigarettes

E-Cigarettes / Vaping is not permitted anywhere on site.

FILM / PERFORMANCE INFORMATION

When do films start?

All regular performances start 10 minutes after the advertised time.

When will a certain film play?

We usually try and screen films as soon as we can, but it is usually limited by how well a film is performing elsewhere.

Is my performance FILM or DIGITAL?

If the film is being presented from 35mm or 70mm, there will be a green box next to the time with either 35mm or 70mm.  If there is no box, the performance is Digital.

Why don't you programme further ahead?

The programme has to be kept as fresh as possible, so we limit ourselves to only having 2 weeks programmed at any stage. This means we can nab new films as and when they become available. The rep programme is booked much earlier and can be up to two months in advance.

Do you have a way of requesting films online?

No, but we have a rather large blackboard in our bar, so feel free to leave your amazing film ideas here next time you visit.

TICKETING

Can I buy tickets in advance?

Yes, just look up the screening on our website www.princecharlescinema.com. You can also book tickets for anything on our programme by visiting in person at the cinema during cinema when our box office is open or call our Box Office on 020 7494 3654. The Box Office phone-line is open between 1:30pm to 8:30pm, but please be aware as we have real-life people answering the phone they may be busy serving on-site customers or attending to something else on site and as such unable to answer your call on your first attempt.

How much do tickets cost?

NEW RELEASE

On Release - Matinees: £5/ £9

Eves / W'ends / Bank Holds : £10 / £12.50


OTHER

Repertory Films : £7.50 / £10

Special Events : Priced Accordingly

Sing-A-Long-A : £17/ £14.50


Lower ticket price is for our members!


Internet Booking Fee 75p per ticket.


PLEASE NOTE : Child tickets, which are only available for select performances, are valid for customers aged 15 and under. Performances with no Child ticket displayed on the website, are performances wherein no Child ticket is available.


I was given an ADMIT ONE for your cinema. What can I use them for?

Admit Ones are not valid for the following screenings; Sing-A-Long-A, All-Night Marathons, Triple or Double Features & any screenings with live Q&As / Intros. Every other screening in our programme is fine though. Admit Ones can be used only over the counter at the box office.


All New Release films are Free-List Suspended [no Admit Ones/Complimentary Tickets allowed] during Week One of their release.

Sold out shows, will there be any returns?

We do from time to time getting returns on the night. You are welcome to come down and wait to find out. For popular shows we might have a returns queue, the ones at the head of the queue get first option on any returned tickets.

Is it really sold out?

Yes, if advised by our website or staff. The sold out sign disappears on line when there is any tickets returned.

Do you sell house seats?

We only hold house seats for Sing-A-Long-A screenings and some special events. Most shows do not have any house seats - we like to sell out the entire screen whenever possible.

Can I leave my details and you'll let me know when there are tickets?

No, we don’t have the manpower to accommodate this. Keep checking our website, there might be returns.

I have tried to call about a million times in the last half an hour, do you ever answer the phone?

If you call within box office opening times we will try to answer your call as best we can. There are only two phones and a limited number of staff and at busy periods priority is always given to customers at the box office.


Also be warned; the voice-mail message starts after a couple of rings and will give you the extension needed to speak to a human being.  If you hang-up one the voice-mail kicks in, the phone has not actually rung at the Box Office yet - so please be patient and listen until the options.

Why are some tickets so cheap and others more expensive?

Well, the seasonal films we have are off general release, so we pay less rental and don't have to charge you as much. New Release ones are newer and still on general release (still playing at other venues), so they cost more to rent, and more to see. Special Events are more expensive as we put in a lot more work into making the shows happen.

What is the age restriction on Kids Tickets?

Though we don't have these available for all shows, when we do they are available for children aged 15 and under.

Is there a student discount?

Nope, not on tickets, but we do a concession membership, so you can join and save on tickets that way! Concession counts as Students, OAP's, Cinema Exhibitors Association Registered Disabled, Unemployed.

Are there group discounts?

We don't as a rule have a group discount policy (though there is for certain Singalonga Shows). If you have a very large group, speak with one of the cinema's Duty Managers, and they will see if we can do you a deal.

Do you offer discounts for disabled people?

On recommendation from the government, we will give a complimentary ticket for a carer to anyone in posession of a Cinema Exhibitors Association card or anyone with a registered carer card.

I'm a senior/student, does that give me a discount?

No, we only have members discounts but you can save £2.50 on the cost of a membership.

Can I bring my baby?

Please be aware this policy may change for special events. Basically if your baby is going to sit on your lap then there isn't a charge for a ticket. However if they start to cry then you'll have to take them out of the screen immediately. If they are a few years old and especially if they need a seat of their own, then we will charge for a ticket. Obviously infants are only allowed into U, PG or 12a screenings, even if they don't understand what's going on we still have to obey the certificates.

Can I use American Express?

No, we accept all other credit and debit cards though. AmEx charges are just too high for us. Sorry!

Can I get a refund?

Nope. All ticket purchases are final, tickets cannot be exchanged or refunded. Unless, of course, if we cancel a screening. If you don't like a film then that's something you should really take up with the director. Coming to us and saying you "don't get"* The Tree Of Life will not cut the mustard. Telling us that The Room is awful will just get you laughed at.


* - at the time of the films release, this was a genuine refund request for many, many patrons hence the need to flag that up here.

Do you accept Compare The Meerkat 2for1?

No!

Do I need a ticket, can’t I just show you my booking reference?

If you have a booking reference on your phone or printed out with a QR code, you may show that at the doors of the screen. You no longer need to print a physical ticket.


If your booking reference isn't showing a QR code, you will need to print a physical ticket.

Can I go out and come back in again without my ticket, will you remember me?

No, staff frequently get moved about within the venue so always keep you ticket on you if going to the loo, bar or kiosk.

Is it allocated seating?

Most of our shows are unallocated, if it is an allocated show you will be asked where you would like to sit by our box office staff or given a choice by our website. We tend to only allocate our busy shows.

Do you accept £50 notes?

We’ve recently seen a huge increase in the volume of fraudulent £50 notes coming our way, so at this moment in time we do not accept £50 notes. Our apologies for any inconvenience this may cause.

MEMBERSHIP

How can I become a Member?

Simply come along to the Box Office (or buy online), fill out a form and give us £10.00 for the year, within two minutes you will be a card carrying Prince Charles Cinema member, with all the wonderful benefits this involves. Have a look at our Membership section for full details of the scheme.

Can I buy a membership as a gift for someone?

Yes you can, either online or at the box office. If you purchase a gift membership online you will receive an email voucher to download and print at home. All membership cards need to be collected from the venue.

I think my membership has run out but I'm not too sure and it doesn't tell me on the membership card - what do I do?!

You can view the expiry date of your membership by logging in online. You can also renew your membership in advance either online or over the counter. The new membership will automatically start when your current membership expires.

I've lost my membership card, do I need to buy a whole new membership?

Not necessarily, we do issue replacement cards, these cost £3 and are available from our box office.

I've lost my membership card. Can I get a replacement?

If you have lost your card and it's still valid we can reprint you a new one for just £3.00. However if some mean person has stolen it with your bag and you reported it to the police, then bring the crime number to the box office and we will print you a new one for free (because we are nice like that).

I have forgotten my Membership card, can you look me up on the computer?

NO, You must bring your card to get the discount, that's why we gave it to you! Looking everyone up on the computer slows down queues and makes people miss the start of the film. One rule for all and there are no special cases!

ALL-NIGHTERS

What time is the bar open until?

In most cases 11pm, however we do from time to time apply for a late license in which case the bar would be open until 3am.

What time will the Kiosk be open until?

The kiosk will be open all evening for soft drinks and snacks

Can I go out and come back in again?

You may pop out for a quick smoke or some fresh air, but anyone leaving for more than 20mins will not be allowed back in to the venue.

Can I buy tickets for just one film? Can I skip a film?

No, you buy an all night ticket at much reduced rate for the number of films. You can stay as long as you want, but we do not allow any admissions after midnight. If you arrive more than 10 minutes after the film has started you will be asked to wait in the foyer until the next film.

How old do I have to be to attend an All Nighter?

Okay, buckle-up as this is about to get a little confusing;


If an All Night Movie Martahon features a single 18 rated film, then the entire All Nighter is rated 18 and as such all attendees must be aged 18 or above.


An All Night Movie Marathon whose highest rated film is a 15,  then anyone aged 15, 16 or 17 can attend but must be accompanied for the duration of the marathon by someone who is aged 18 or above. 


For marathons which wholly feature films rated 12a and below, anyone aged 17 and under can attend but must be accompanied for the duration of the marathon by someone who is aged 18 or above. 


Click HERE for THE RULES OF THE ALL-NIGHTER - always worth a read before coming down and joining in the fun!


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UPDATE - OUR POLICY WILL CHANGE IN 2020


From the 1st January 2002, anyone aged under 16 will not be permitted to attend any All Night Movie Marathon - no matter the age rating of the films included. 


Those aged 16 and 17 are welcome to attend any All Night Movie Marathon with a PG, 12a or 15 certificate.


Any All Night Movie Marathon rated 18, you must be 18 years of age or older to attend. 


We recommend that if you are fortunate to appear younger than you are, please bring along some I.D. for proof of age.  The management reserves the right to refuse admission if proof of age is not possible, so we strongly urge you to pack it along with your toothbrush & comfy jumper. 

FOOD AND DRINK

Do you sell anything savoury?

Salted popcorn and pretzel pieces!

Is your ice cream gluten/dairy/nuts free?

Always read the label as our range varies.

Do I get a discount off of popcorn and/or soft drinks with my member card?

There is no discount on popcorn but you do get discount on some fancy soft drinks.

FACILITIES

How big are the screens?

Well, downstairs has 300 seats, upstairs 104. Both have nice big screens and booming sound.

Are there toilets upstairs?

No, toilets are located in the basement bar area.

Do you have disabled access?

We do not have disabled access at the moment as the council declined our request to put a stairlift in the building, and due to the narrowness of our staircase having a lift would be a violation of their Health & Safefty guidelines.


Sadly the mechanics of the problem make it look like this might never be possible, but should this change we will update this section of the website asap.

Do you have a cloak room?

No, we do not have a cloakroom. We do occasionally store smaller items in our locked stock rooms for customers who ask nicely.


As we are a very small building we are very limited in space, so if you can avoid bringing suitcases, large bags, prams & shopping trolleys to the cinema it'd be helpful. These items are forbidden in the screens, as they are deemed a fire hazard.


No, we can't store your bicycle. There are areas nearby where you can lock your bicycle.


If you are visiting the cinema and will unavoidably have a larger item with you, please contact dutymanager@princecharlescinema.com to give us a heads up. We will do our best to accommodate.

I think I left something behind in the auditorium! Do you have a lost property?

We do have a Lost Property of sorts. If you do happen to leave something behind (umbrellas and scarves are the most popular), come in and speak with a Duty Manager and they can have a look for you.

Can I hire the cinema?

YES, we are available to hire to show your film, promote your product, host your conference or anything else you may come up with. Please visit the CINEMA HIRE page for more details.

MISCELLANEOUS

Where is the Charlie Chaplin statue?

Westminster Council took it away to fix it and never brought it back... but we think it now sits in Leicester Square [at least it did at the time of writing this].

How do I join or leave the email list?

To join our Mailing List, click HERE

To unsubscribe there is a link at the bottom of the email which will enable you to leave the email list.


[we sent a lot emails, so no hard feelings if you feel like you hear from us too often and want to opt-out]

How can I get a job at the Prince Charles Cinema?

Email your CV to vacancy@princecharlescinema.com or simply drop in a copy at the front desk for the attention of the Personnel Manager.

Can I have one of your posters?

No, because of our programme we tend to bring back old classic films quite often, so we keep all our best posters in a library in the basement. However once in a while we have a big clear out and give bundles away for free. You just have to beat the staff to the best ones.

What About Cookies?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They make it possible for us to track visitor statistics, although this is always done in aggregate, with no record of your individual details tracked or kept. It basically means we can work out if the website is working well and if the bits that our geeks spend ages writing are actually used or not. We're not selling on your data, we're not spying on you when you leave our site, we just use it to find out how best to improve what we do.