LOCATION AND OPENING TIMES
We are at 7 Leicester Place at the North East corner of Leicester Square up from the Church Notre Dame de France and Lecister Square Theatre. If you end up in China Town you went too far!
The closest tube stations are Leicester Square and Piccadilly Circus. If you use What3Words ours are ///rounds.shaped.wacky. Check out our home page for a map.
The Box Office opens 15 minutes before the first film of the day.
Doors close 20 minutes after the last film has begun.
Please note that you may be asked to queue outside until the screen is ready. This is to help everyone maintain social distance.
No, we are not. When facing the cinema if you look over to your right, that doorway with all the LEICESTER SQUARE THEATRE signs is the Leicester Square Theatre.
HOUSE RULES
All films start 10 minutes after the advertised time. For interactive screenings, such as our Sing-A-Long-A shows, the pre-show / introductions start at the exact advertised time.
We allow admissions up to 15 minutes after the film has started/ 25 minutes after the advertised time.
Please be aware that once the film has started the management reserves the right to refuse admission to latecomers in order to minimize disturbance.
For busy screenings, latecomers maybe be asked to sit towards the back of the cinema.
Please turn your phone off and refrain from checking it for the duration of the films performance.
Yes the light may be dim to you, but it is distracting to others so please keep it in your pocket. Twitter will still be there when the film has finished. Promise.
We want to keep our screens a 100% phone-free environment once the film has started.
If we catch you using your phone, you will be politely asked to put it away. If you’re a repeat offender you may be asked to leave the screen, even if you’re one of the only people in the screen.
And it goes without saying that all photography, audio and video recording are not permitted in the screen once the film has started. I know it may be tempting to grab a photo of the films title-card for ‘the gram’, but not only is it distracting for others it’s also illegal!
Only food & drink purchases on site may be consumed within our screen so no sneaking in entire pizzas or two litre bottles of pop!
If you’re attending one of our all-nighters, these rules can be bent a little to help you make it through the night. We do have a zero-tollerance policy on hot, smelly or noisey food as they annoy those around you – but for more insight, have a peek at our handy ALL NIGHTER : FAQ’s, HOUSE RULES & TIPS pdf.
You are not permitted to consume alcohol not purchased on site. Consumption of alcohol not purchased on site is against the cinema’s licence.
Our bar is open throughout the day, and we offers a HUGE variety of stock.
ALL of our staff deserve to be treated kindly and with respect.
Aggressive or rude behaviour towards any member of our team will not be tolerated. You will be asked to leave and may be banned from the premises.
We ask that you refrain from talking, using your phone, rustling through bags or doing anything which may cause a disturbance to those around you. Once the performance has started our ushers may kindly ask you to put your phone away or stop talking.
We all want to have the best possible experience when visiting the cinema, so we all need to play our part in making that happen.
If there is any issue in the screen which is impeding on your experience, please speak to an Usher [yes, we have those] or the Duty Manager on site who will be able to assist.
We know it’s a rarity in the West End, but we have staff members on site and in-screen dedicated to helping you have the best experience possible.
If there is a problem whilst you’re here [noisy patron, phone usage during the film, too hot or cold] simply have a quick word with them and they will do their best to make things beter.
We want to do our best for you in real-time rather than after the fact, so please don’t fear the Usher. They’re here to help.
E-Cigarettes / Vaping is not permitted anywhere on site.
FILM / PERFORMANCE INFORMATION
All regular performances start 10 minutes after the advertised time. Hosted pre-shows for Sing-alongs start at the advertised time.
We usually try and screen films as soon as we can, but it is usually limited by how well a film is performing elsewhere.
If the film is being presented from 35mm or 70mm, there will be a green box next to the time with either 35mm or 70mm. If there is no box, the performance is Digital.
When you see ‘SDH’ next to the performance time, this means that the film will be presented with Subtitles for Deaf and Hard of Hearing.
The programme has to be kept as fresh as possible, so we limit ourselves to only having 2 weeks programmed at any stage. This means we can nab new films as and when they become available. The rep programme is booked much earlier and can be up to two months in advance.
We reserve the right to make changes to our programme when required. If you have purchased a ticket for a performance which has either been cancelled, had the time or screen changed we will email all ticket holders to let them know.
U – Suitable for anyone
PG – Parental Guidance
12A – Suitable for 12 years and over but anybody under 12 can be admitted if someone over 18 is present
15 – Suitable for 15 years and over
18 – Suitable for 18 years and over
Foreign Language live action feature films and animated titles are presented with Subtitles, unless otherwise stated. We may on occasion state SUB (Subtitled) next to animated titles, this would usually be due to the film being on general release and our need to differentiate our shows from those taking place elsewhere.
Sorry but in terms of all our Q&As unless explicitly stated otherwise, no Q&A will have any signing session nor any promises of autographs or photos.
TICKETING
Yes, you can book tickets for anything in our programme online, over the counter or over the phone at any point.
You can call our Box Office on 020 7494 3654 between 1pm and 8.30pm. Please be aware that during busy screenings the box office team may be unable to answer your call on your first attempt.
For any ticket enquiries please email boxofficemanager@princecharlescinema.com.
2024 PRICES
SINGLE PERFORMANCES
£11 / £14 – Evening / Weekend / Bank Holiday Matinee £7.50 / £10.50 – Weekday MatineeSING-ALONG-A
£14.50 / £17.00DOUBLE & TRIPLE FEATURES
£17.50 / £21MOVIE MARATHONS
From £20 / £22.50 to £30 / £32.50OTHER SPECIAL EVENTS
Priced AccordinglyONLINE BOOKING FEE
75p Per TicketLower Price is for Members!
Please note there is a 75p booking fee per ticket purchased online.
Child tickets, which are only available for select performances, are valid for customers aged 15 and under. Performances with no Child ticket displayed on the website, are performances where no Child ticket is available.
You no longer need to print a physical ticket as we can scan the QR code from the booking confirmation email at the doors of the screen.
If you do not have the confirmation email or the QR code isn’t showing we can still print your ticket using the booking reference number or card you paid with.
Not on tickets, however we offer our annual membership at concession rate, so you can join and save on tickets that way!
Concession counts as Students, OAP’s, Cinema Exhibitors Association Registered Disabled, or unemployed and costs £12.50.
Concession Memberships are available over the counter only.
Proof for these discounts may be requested and includes, but is not limited to, a valid Student ID Card, Freedom pass, CEA card, Blue Badge and/or any other documents confirming your concesionary status.
On recommendation from the government, we will give a complimentary ticket for a carer to anyone in posession of a Cinema Exhibitors Association card or anyone with a registered carer card.
An in-date CEA card provides one free ticket alongside a paid for ticket.
You can book online, in person or over the phone.
The process for using your CEA card to make a booking online is below.
- When buying tickets you will have the option to choose a Carer (CEA Card) ticket type alongside your regular ticket type. Click Add to Order
- On the next screen there is a button that says CEA CARD NUMBERS. Please click Apply CEA Card .
- On the following pop up window please enter in a valid CEA Card number and click the Apply button to qualify for the discount.
- You should now see that the Carer (CEA Card) ticket has zero cost amd you can now move to the payment screen with a free carer ticket.
Please note that only one Carer ticket can be discounted per booking. If you wish to book for multiple films please do so in separate transactions or call our box office on the number below.
Any issues please call 0207 494 3654, email boxofficemanager@princecharlescinema.com or drop by in person.
You can find out more in our ACCESSIBILITY section HERE.
Regarding disabled access the council declined our request to put a stairlift in the building, and due to the narrowness of our staircase having a lift would be a violation of their Health & Safety guidelines.
Sadly the mechanics of the problem make it look like this might never be possible, but should this change we will update this section of the website asap
Admit Ones are not valid for Special screenings such as Sing-A-Long-As, All-Night Marathons, Triple or Double Features & any screenings with live Q&As / Intros.
All New Release films are Free-List Suspended which means that no Admit Ones/Complimentary tickets are accepted during the first week of release.
Every other screening in our programme is fine.
Please note that Admit Ones cannot be used online, they can be exchanged over the counter at the cinema’s box office.
For any queries please email boxofficemanager@princecharlescinema.com or call our Box Office on 0207 494 3654 and will try our best accommodate.
Yes, if a show is marked as SOLD OUT then it means that there are no more tickets available.
Any returns will be automatically put back on sale, so make sure to regurarly check the website.
We do from time to time have returns on the night, so you are welcome to come down and wait to find out.
From 1st August 2022, we will be having both Allocated and Unallocated (aka General Admission) performances wihin our programme.
If the seating plan pops up when you click to buy it’s an Allocated show, if not then you’re purchasing tickets to an Unalloacted performance.
There may also be an instance where we need to move a performance from one screen to the other due to a change to our programme, if this happens and the performance was initially Allocated, it will then become Unallocated once moved.
We don’t as a rule have a group discount policy though there is for certain Singalonga Shows (See below). If you have a very large group, speak with one of the cinema’s Duty Managers, and they will see if we can do you a deal.
For Sing-a-long-a Encanto, Sound of Music, Rocky Horror, Dirty Dancing, and The Greatest Showman at the Prince Charles Cinema, London we can offer a discount for groups of 10 plus at £15.30 each (normal price £17).
Simply get in touch with us via email at boxofficemanager@princecharlescinema.com before buying so we can arrange!
Babies are generally welcome to performances with a U, PG or 12a certificate and if sat on the parents lap they go for free. Babies are not permitted into 15 or 18 screenings.
Please be aware this policy may change for special events and certain other screenings.
We ask that if you do bring your infant you are conscientious of the audience around you and try to minimise any disturbances as far as possible.
All ticket sales are non-refundable.
In certain circumstances such as sickness, injury and other unforeseen occurrences we can issue you with a Credit Note
To qualify for a Credit Note you must advise us by e-mail a minimum of 24hrs prior to the start of the performance in question. Credit Notes are valid for 12 months and can be used to book tickets online or over the counter.
Please email boxofficemanager@princecharlescinema.com making sure your TRANSACTION NUMBER is included and they will get back to you as soon as possible with a response.
Our staff are legally required to ask for I.D. for anyone that they believe is under age. This aplies to age restricted films and alcohol sales.
Currently we accept any official I.D. that includes a photo and date of birth such as a passport or driver’s license.
We also except proof of age cards with a PASS logo such as the CitizenCard and Young Scot Card.
We also accept Student or School passes however they must show your photo and date of birth.
If you are asked to provide I.D for a film or to buy alcohol and fail to show something adequate to the staff member who requested it, the sale will be cancelled and you will have to pick another movie to watch.
MEMBERSHIP
You can join online, over the phone or over the counter at box office. All we require is your name, surname and email address. Our memberships costs £15 for a year or £60 for a lifetime.
Have a look at our Membership section for full details and benefits of the scheme.
Yes you can, either online or at the box office. If you purchase a Gift membership online you will receive an email voucher to download and print at home. To purchase a Gift membersip voucher click here.
All membership cards need to be collected from the venue.
Please note that Gift Vouchers expire 12 months after the purchase date.
First, head to our Redeem Membership page. A link is at the top and bottom of every page.
Next, Redeem a Gift Membership by selecting one of the membership types above, that corresponds with the membership type you bought or were gifted.
Click ADD TO ORDER on the next page and continue to Checkout.
You will need to Create an account (or Log In if you already have an account with us)
Then, Click Redeem Gift Voucher and enter the Gift Voucher Code in the form of V-123-ABC-XYZ on the payment page.
Finally, you will need to collect your physical Membership Card (and 2 Admit One tickets if you are redeeming a Lifetime Membership) in person on your next visit, as we do not post these out. In the meantime, you can still start your saving on tickets instantly with your online account.
You can only use the regular memberships for yourself. One member ticket per show is permitted under the terms of our regular membership scheme. However, we have just expanded our membership scheme to include 1up Memberships! With the 1Up memberships, you can bring a plus-one, to every screening!
ALL-NIGHTERS
Indeed there is and it is right HERE
Anyone aged under 16 will not be permitted to attend any All Night Movie Marathon – regardless of the age rating of the films.
Those aged 16 and 17 are welcome to attend any All Night Movie Marathon with a PG, 12a or 15 certificate.
Any All Night Movie Marathon rated 18, you must be 18 years of age or older to attend.
We recommend that if you are fortunate to appear younger than you are, please bring along some I.D. for proof of age. The management reserves the right to refuse admission if proof of age is not possible, so we strongly urge you to pack it along with your toothbrush & comfy jumper.
Please note that we do not allow any admissions after midnight.
If you arrive more than 10 minutes after the feature has started you will be asked to wait in the foyer until the next break. You can leave the marathon at any point.
The survivors photos are posted after the event to our Facebook page HERE however sometimes it can take us a while to get round to uploading them so please be patient.
FOOD AND DRINK
FACILITIES
We do not have disabled access at the moment as the council declined our request to put a stairlift in the building, and due to the narrowness of our staircase having a lift would be a violation of their Health & Safety guidelines.
Sadly the mechanics of the problem make it look like this might never be possible, but should this change we will update this section of the website asap.
Now installed at the PCC we have a Dolby Fidelio is a wireless audio system that delivers both Hearing Impaired (HI) for hard-of-hearing patrons, and Visually Impaired Narration (VI) for visually impaired patrons. The system includes a transmitter which integrates with our digital cinema server. We have currently four transmitters available for free use during performances, these can be set provide an HI or VI stream to both ears, or HI and VI together (one for each ear). This configuration allows the customer the experience they prefer.
The receiver can be used with the supplied plug-in headset, or patrons can bring along and use their own headset/earphones (simple stereo phono plug connector). Users control the volume on the device, allowing them to get the best experience possible.
This means that if we show a digital screening there is a 95% chance there will be a audio description track that can be transmitted for the performance. Please check with the venue before travelling if audio description is available for your chosen screening. Please remember we show 35mm & 70mm film, which there is no audio description capabilities in the venue.
Simply ask the Box Office staff member when you arrive for a transmitter, we will need a name address and contact number, only incase your forget to return the transmitter. Once returned details will be erased. Guide dogs are welcome, although we ask that you sit in the front row to avoid a trip hazard for customers coming and going from the cinema rows.
No, we do not have a cloakroom.
Due to the nature of the building, we are very limited in space. Suitcases, large bags and prams will not be allowed inside the screens, as they are deemed a fire hazard.
No, we can’t store your bicycle even if it is foldable however there are areas nearby where you can lock your bicycle.
If you are visiting the cinema and will unavoidably have a larger item with you, please contact dutymanager@princecharlescinema.com to give us a heads up. We will do our best to accommodate however as mentioned above it may not be possible.
YES, we are available to hire to show your film, promote your product, host your conference or anything else you may come up with. Please visit the CINEMA HIRE page for more details.
MISCELLANEOUS
To join our Mailing List, click HERE
To unsubscribe there is a link at the bottom of the email which will enable you to leave the email list. No hard feelings. We promise.
We no longer except physical CV’s at the cinema however you can see job listings, upload your CV and register your interest for working with us right HERE.
Good luck!
If you have a particular film you would love to see at the PCC please make sure you check through all our listings just in case we already have it scheduled.
If you still can’t see it why not pop it on our request chalk board next time you are here!
If you still have questions after reading through all of our FAQ’s then use the guide below for who to email them too.
Any Booking, Membership, Ticket Issues and Lost Property enquiries email boxofficemanager@princecharlescinema.com
For Merchandise and Webstore questions email weborders@princecharlescinema.com
If you want to Hire the cinema email privatehire@princecharlescinema.com
And for Job vacancies email vacancy@princecharlescinema.com
Anything and everything else please email web@princecharlescinema.com and we will do our best to help.
COVID-19
The health and well-being of our employees and customers is our priority.
We will have the following measures implemented for your return:
• Encouraging online and phone bookings, to reduce personal interaction.
• Encouraging contactless payments when on site.
• Staggered film times, to reduce overcrowding in the venue.
• Enhanced staff training.
• Hand Sanitising Stations throughout the venue.
• Enhanced cleaning of the venue with disinfectant products.
• Enhanced ventilation in both auditoriums.
The air in our auditoriums is replaced a minimum of eight times every hour. The air is drawn in through filters that are regularly treated with X-Mist an atmospheric sanitiser.
During the performance we will also filter the air in the auditorium through our newly purchased Hospital grade air purifiers. The unique aspect of the Rensair air purifiers is that unlike normal air purifiers, they don’t only filter the air in the room, they also have Ultraviolet lamps within the unit that kill Coronavirus. The five Rensair air purifying units that have been purchased at great cost, is one of the ways that make us feel we are going over and above what is expected of us in our efforts to provide the safest possible environment for both our customers and staff. For more information visit: www.rensair.com.
Not at this time, but we trust and respect your decision should you wish to wear a face covering when visiting the cinema.
We reserve the right to bring face coverings back as an entry requirement , be it as part of Government guidance or of our own choosing, and should we decide to do so we will update this page.
Yes the box office is open however we strongly encourage you to book in advance online where possible.
Yes, we will be serving soft and alcoholic drinks, popcorn and snacks as normal.
All ticket sales are non-refundable.
If you or a member of your household has symptoms of Covid-19 please do not come to the cinema.
We can issue you with a credit note (valid for 12months and can be used to book tickets online or over the counter) for use at a future time when you or your group are healthy again.
Just drop boxofficemanager@princecharlescinema.com an e-mail making sure your TRANSACTION NUMBER is included and they will send you a credit note. You must advise us by e-mail a minimum of 24hrs prior to the start of the performance in question to qualify for the Credit Note.
All annual memberships affected by the closure have received an extension to cover the days lost. You can view the expiry date of your membership by logging in here.
All ticket holders will be contacted individually regarding performance cancellations and will be offered a full refund, credit note, or swap to a different performance.
We are a rather small team working on these changes, so bear with us if you haven’t received your email yet. We appreciate your patience!
Yes, absolutely! We love credit notes.
You can use your credit note online to book tickets or over the counter at the box office against tickets or concession. Simply click on ‘Redeem Gift Voucher’ at checkout and enter your code. Credit note codes take the form of V-123-ABC-XYZ. Any change will be issued as a new voucher code in your confirmation email. Please be aware Credit Notes are valid for 12 months from date of issue and can be used to book tickets online or over the counter.
The best way to support us is by purchasing a Membership, Gift Membership, Gift Voucher, or some of our brand new Merch! We’ve got exclusive t-shirts, mugs, socks, and more. Go on. Treat yourself. And finally, just promise to come back and see us when we reopen in October!
Yes, we would prefer you to use contactless but we have one till at the Box Office that can take cash payments